Responses to common purchase applications
Orders and shipments
To receive your own order on average they need among the 2 ai 9 working days from the moment of receipt of payment (Bank transfer may take longer)
Shipping in Italy has a cost of € 6.90 for orders with an amount of less than € 34.91.
For orders over € 34.90, shipping is free in Italy.
The cost of shipments to nations outside Italy will be calculated on the trolley or in the checkout phase.
The shipping address you can change it from your account or during the purchase phase
The status of your order can be monitored by your account, Email receptions and message from the courier.
Credit card payments take place through secure third party systems and we will never be aware of your data.
All prices exposed are including VAT.
We ship all over the world. To receive a estimate of shipping costs, just go to the trolley and enter the data of your country.
They usually arrive in a single package but it can happen, For logistical reasons, that arrive in several packs from different warehouses.
If you need to exchange an article
Rendered and changes
In compliance with the provisions of the Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if you are not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid upon advance payment.
Exercise mode: To this end, the Consumer Customer must contact the Seller within 14 days following delivery of the products or within 14 days following the purchase of the services, by sending a communication via registered mail with return receipt. (at the address: Italian perfumery via Valloncello 1 04012 – Cistern of Latina (LT)), containing all the necessary and useful information for correct processing of the return and refund procedure.
This communication must necessarily contain everything indicated below:
a. the express wish of the Consumer Customer to withdraw in whole or in part from the purchase contract;
b. the number and copy of the document (invoice – transport document) proving the purchase of the order for which you intend to exercise the right of withdrawal;
c. the description and codes of the Products for which the right of withdrawal is exercised. The refund, including shipping costs, will be carried out by the Seller within 14 days from receipt of the communication via registered mail. cited above.
Following receipt of the communication with which the Consumer Customer communicates his desire to exercise the right of withdrawal, the Seller, verified correspondence with the above requirements, will agree, also via email, with the Consumer Customer the methods by which to return the products.
It will be our care to check and find a solution with the customer by contacting us directly at our contact details or through the button on the website for the live chat of WhatsApp
The customer must contact the seller by 14 days following the delivery of products to our contact details or through the button on the website for the live chat of WhatsApp
at the Italian perfumery address via Valloncello 1 04012 – Cistern of Latina (LT). However we will be, at the moment, to provide the exact address.
By sending an email to lombardprofumerie@gmail.com. It will be our care to contact you by phone.
It can also contact us by calling our contact details or through the button on the website for the live chat of WhatsApp
We must communicate it immediately
Can contact us by sending email to lombardprofumerie@gmail.com indicating the order number
No, But you can click on the Notice button when it is available again or can contact us by sending email to lombardprofumerie@gmail.com